Job Description :
Role Purpose:
- Monitor calls and give feedback to the agents in MSC (IT Support desks) with the objective of improving their communication, Technical & process adherence skills on calls. Develop and deliver training modules based on the improvement areas on the floor and hence improving the overall quality on the floor
Desired Profile:
- Candidates must be a graduate and should not have any open CAP or Warnings
- Candidate applied for this role in last 3 months will not be considered.
- Willingness to work in flexible hours
- Emotional Intelligence
- Adaptive to working in dynamic environment
- Candidate should possess good analytical and problem solving skills
- Contribute individually as well as a team player
- Energetic and Positive
- Candidates must be a graduate and should not have any open CAP or Warnings
- Candidate applied for this role in last 3 months will not be considered.
- Willingness to work in flexible hours
- Emotional Intelligence
- Adaptive to working in dynamic environment
- Candidate should possess good analytical and problem solving skills
- Contribute individually as well as a team player
- Energetic and Positive
Company Name: Unisys
Website: www.unisys.com
Qualification: Graduate
Experience: Freshers/Exp
Location: Hyderabad
Job Role: Services Support Rep 1 - Quality Coach
Website: www.unisys.com
Qualification: Graduate
Experience: Freshers/Exp
Location: Hyderabad
Job Role: Services Support Rep 1 - Quality Coach
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